Last Updated: March 18, 2025
rentinit L.L.C-FZ, a Limited Liability Company with its principal offices at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. ("rentinit", "us", "we", or "our") operates the rentinit platform (the "Platform") and provides software services related to rental property management (the "Services"), which are available through the Platform.
rentinit has developed a comprehensive privacy program under which we strive to protect your personal information regardless of where you are located. This Privacy Policy informs you of how information about you is collected, used, and disclosed by us.
This Privacy Policy forms part of our Platform Terms of Service. Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We may collect and process special categories of personal data when conducting verification processes as required by applicable laws and regulations, including applicable regulatory compliance requirements.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
You may give us your identity, contact, financial, and property data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
As you interact with our platform, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
We will receive personal data about you from various third parties and public sources as set out below:
Purposes for Which We Will Use Your Personal Data
We have set out below a description of all the ways we plan to use your personal data, and the legal bases we rely on to do so.
| Purpose/Activity | Type of data | Legal basis for processing |
|---|---|---|
| To register you as a new user | Identity, Contact | Performance of a contract with you |
| To process and deliver our services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | Identity, Contact, Financial, Transaction, Property | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To verify your identity and property ownership | Identity, Contact, Property | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation |
| To manage our relationship with you including: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | Identity, Contact, Profile, Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to complete a rental transaction | Identity, Contact, Financial, Property, Transaction | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to provide our service) |
| To administer and protect our business and this platform | Identity, Contact, Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud) (b) Necessary to comply with a legal obligation |
We strive to provide you with choices regarding certain personal data uses, particularly around communications.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what properties or services may be relevant or of interest to you.
You will receive communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving communications.
You can ask us to stop sending you communications at any time by following the opt-out links on any message sent to you or by contacting us at any time.
Where you opt out of receiving these communications, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this platform may become inaccessible or not function properly.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may receive personal data from individuals located outside the UAE, such as non-resident property owners. In such cases, we ensure appropriate safeguards are in place for the receipt and processing of such data in compliance with applicable laws.
Our hosting and data storage infrastructure is located within the UAE, and we do not transfer data collected in the UAE outside of the UAE unless required to do so by law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least five years after they cease being customers for tax and regulatory compliance purposes.
In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
As our services involve payment processing and property transactions, we operate in compliance with applicable local laws and regulations. This means:
For property-related services, we comply with relevant real estate regulatory requirements, which may include:
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and, where appropriate, notifying you by email or through the platform.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
If you have any questions about this privacy policy or our privacy practices, please contact us at:
contact@rentinit.ae
You have the right to make a complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.