Question 1

What is rentinit?

Accepted Answer

rentinit is Dubai's first fully digital rental transaction platform that streamlines the entire property rental process from document collection to Ejari registration.

Question 2

Who can use rentinit?

Accepted Answer

Real estate brokers and agencies (RERA registered), Property management companies, Landlords (both individual and corporate), and Tenants looking to rent properties in Dubai.

Question 3

Is rentinit available for commercial properties?

Accepted Answer

Currently, rentinit focuses on residential rental transactions. Commercial property support may be added in future updates.

Question 4

What makes rentinit different from other platforms?

Accepted Answer

Unlike property listing sites, rentinit is a transaction platform that handles the entire rental process digitally, including identity verification, document signing, payment processing, and automatic Ejari registration.

Question 5

How does the rental process work on rentinit?

Accepted Answer

We've digitized and automated the traditional rental journey using AI and modern technology. From identity verification and document processing to digital signatures and Ejari submission - it's the same familiar process you know, just faster, safer, and completely online. Think of it as renting property in 2025, not 1995.

Question 6

How long does the entire process take?

Accepted Answer

With all documents ready and parties available, the entire process can be completed in 30 minutes or less from your phone or laptop.

Question 7

What documents do I need?

Accepted Answer

Tenants need: Your Emirates ID, passport, and bank account details for payments.

Landlords need: Your passport, property title deed, Emirates ID (or trade license for companies), and bank account details where you'd like to receive rent payments.

Brokers need: Your company must be onboarded to the platform with RERA compliance documentation and company trade license. You'll also need proof of affiliation with the landlord for each property you manage.

Question 8

Can I save progress and complete later?

Accepted Answer

Yes, the platform saves your progress at each step. You can return to complete the process anytime.

Question 9

What is tenant scoring?

Accepted Answer

Our proprietary algorithm evaluates tenants based on financial data, rental history, and other factors to provide landlords with a financial score.

Question 10

How is my tenant score calculated?

Accepted Answer

Scores consider multiple factors including: Financial history and banking data (with consent), Previous rental payment history, Employment information, and Identity verification status.

Question 11

Who can see my tenant score?

Accepted Answer

Only landlords and brokers you're actively transacting with can view your score, and only with your explicit consent.

Question 12

Why should I share my tenant score?

Accepted Answer

We work with landlords and property managers to provide better payment flexibility without predatory lending products. You could potentially pay monthly for no extra cost if you have a great tenant score.

Question 13

Can I improve my tenant score?

Accepted Answer

Yes, scores improve with: Consistent on-time rent payments, Completing financial data verification, Maintaining stable employment, and Building positive rental history on the platform.

Question 14

What if I'm new to Dubai with no rental history?

Accepted Answer

New residents can still get scored based on the data that is available to them. The platform is designed to work for newcomers through our digital integrations.

Question 15

What are rentinit's fees?

Accepted Answer

We charge a simple, transparent fee of 0.5% per payment to both tenants and landlords. That means for a 6,000 AED monthly rent, you're paying just 30 AED for complete payment security, automatic receipts, and digital record-keeping. No hidden charges, no surprises - just a small fee for peace of mind and convenience.

Question 16

When do I pay rentinit's fees?

Accepted Answer

Fees are charged with each rent payment based on your payment frequency.

Question 17

Can I still use post-dated cheques?

Accepted Answer

Why would you want to? We've made them obsolete. Rentinit gives you all the legal protections of post-dated cheques - automatic payment scheduling, documented proof of payment obligations, and full regulatory compliance - but with the convenience and security of digital payments. No more trips to the bank, no more lost cheques, no more manual deposits. Welcome to the future of rental payments.

Question 18

Are there any hidden fees?

Accepted Answer

No. All fees are clearly disclosed before you commit to any transaction.

Question 19

Is my data secure?

Accepted Answer

Yes. We use bank-grade encryption and security measures. Personal data is protected according to UAE data protection laws.

Question 20

Can other property managers or brokers see my leads, tenants, or landlords?

Accepted Answer

Absolutely not. Your client data is completely isolated from other users on the platform. Competing property managers and brokers have zero visibility into your leads, transactions, or client relationships. Our architecture ensures complete data segregation between different agencies and brokers - your business remains your business.

Question 21

Can rentinit employees access my client data?

Accepted Answer

We've built our platform with privacy by design. Our state-of-the-art architecture includes multiple security layers, service account isolation, and comprehensive audit logs. Access to any user data requires multiple levels of authorization and is strictly logged. Even our own team operates under the principle of least privilege - meaning staff can only access what's absolutely necessary for support purposes, and only with proper authorization and audit trails.

Question 22

How do you verify identities?

Accepted Answer

Identity verification is conducted through secure, government-approved methods.

Question 23

Is rentinit approved by RERA?

Accepted Answer

Yes, rentinit operates in compliance with RERA regulations and integrates directly with official Ejari systems.

Question 24

What happens to my documents?

Accepted Answer

Documents are encrypted and stored securely. Only authorized parties in your transaction can access relevant documents.

Question 25

Are digital signatures legally binding?

Accepted Answer

Yes, digital signatures are legally recognized in the UAE under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Question 26

How do I register my agency?

Accepted Answer

1. Sign up with your RERA broker ID
2. Provide trade license and company details
3. Complete our online training
4. Sign the agency agreement

Question 27

Can multiple agents from my agency use one account?

Accepted Answer

Yes, you can add multiple users under your agency account, each with their own login credentials.

Question 28

How do I track my transactions?

Accepted Answer

Your dashboard provides real-time tracking of all active and completed transactions, including commission status.

Question 29

Is training provided?

Accepted Answer

Yes, we provide free online training for all registered brokers and their teams.

Question 30

When will broker fees be introduced?

Accepted Answer

Broker transaction fees will remain free throughout our launch period. We'll provide 90 days notice before implementing any broker fees.

Question 31

Can I use rentinit without a broker?

Accepted Answer

Yes, individual landlords can manage their own properties directly on the platform.

Question 32

Can I screen tenants before accepting them?

Accepted Answer

Yes, you can review tenant scores and verification status before proceeding with any transaction.

Question 33

What happens after the tenant moves in?

Accepted Answer

Currently, rentinit handles the transaction process. Ongoing property management features may be added in future updates.

Question 34

Is tenant scoring mandatory?

Accepted Answer

Basic scoring is automatic, but you can choose to enhance your score by providing additional financial data.

Question 35

Can I use rentinit if I'm new to the UAE?

Accepted Answer

Yes, our system is designed to work for new residents using alternative data points for scoring.

Question 36

Can I transfer my rentinit profile to a new rental?

Accepted Answer

You don't need to transfer anything. Your verified profile and tenant score remain on the platform for all future rentals. Simply use rentinit again for your next property - it gets easier every time.

Question 37

How do I get help?

Accepted Answer

Email us at contact@rentinit.ae or reach out directly through the contact details on our landing page.

Question 38

What if there's a dispute?

Accepted Answer

While rentinit facilitates transactions, disputes about the property or rental terms should be resolved between the contracting parties or through the Dubai Rental Dispute Center.

Frequently Asked Questions

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